My Services
Independent Inquiry and Review
When things go wrong you need to quickly get to the bottom of what caused the issue. Your organisations future viability could depend on how quickly you are seen by stakeholders to identify the cause of a problem that has affected them and to develop strategies designed to ensure that it doesn’t happen again.
A decade of conducting independent inquiries and reviews ensures that I bring a deep understanding of crisis dynamics and investigative techniques, enabling me to identify root causes, assess impacts accurately, and recommend effective solutions.
The delivery of all of my services is underpinned by principles specific to the activity. For independent inquiry and review the process is conducted without bias or conflicts of interest, sensitive information is protected, privacy is respected, and I approach the review with an open mind and base my findings on evidence rather than preconceived notions.
By following these steps and principles I conduct thorough, objective, and effective inquiries and reviews that provide your organisation with valuable insights and actionable recommendations.
Independent Implementation Monitoring
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Investing the time and resources required to identify why a negative outcome has occurred is time wasted and opportunity lost if you don’t put in place a process to ensure that the findings and recommendations accepted by your organisation are fully implemented and acquitted. The intent of independent implementation monitoring is to ensure that recommendations from inquiries and reviews are delivering their intended outcomes. Outside of the inquiry and review setting, implementation monitoring is crucial for ensuring that existing plans, policies, and programs are contemporary, being implemented as intended and meeting organisational need.
Independent implementation monitoring and transparent and open reporting allow you to satisfy your board, your senior executive, and your stakeholders and customers that yours is a learning organisation that respects them and values continuous improvement.
I ensure that monitoring is conducted impartially and based on evidence, that consistent methods and criteria are applied throughout the process to ensure reliability, that all monitoring and reporting activities are conducted in a timely manner to address issues promptly and make necessary adjustments, and finally that engagement with stakeholders and team members is genuine and meaningful to ensure a comprehensive understanding of the implementation and to gather valuable insights.
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Performance Monitoring
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Performance monitoring of people, processes, and systems is crucial for organisations as it ensures efficiency, effectiveness, and alignment with strategic goals. By tracking performance, organisations can identify areas for improvement, address potential issues before they escalate, and optimise resources. This ongoing evaluation helps maintain high standards, drive continuous improvement, and achieve better outcomes, ultimately contributing to overall organisational success and resilience.
Performance monitoring evaluations are based on factual data and unbiased criteria. I apply consistent methods and criteria to ensure fairness and reliability, conduct monitoring and provide feedback promptly to address issues while they are still relevant, involve individuals and teams in the performance monitoring process to foster ownership and motivation, and provide you with performance data to allow you drive ongoing improvements and refinements to processes and strategies.
By following these steps and principles I can effectively monitor performance, enhance accountability, and drive continuous improvement within your organisation or project.
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Capability and Capacity Development
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When a disruptive event occurs, you need to be sure that your organisation has the capability and capacity to respond accordingly. Evaluating and enhancing capability and capacity provides valuable insights that help improve readiness, mitigate risk and ensure compliance with industry standards, ultimately strengthening your organisations resilience to potential crises.
I ensure that development efforts are closely aligned with strategic goals and specific needs. I engage all relevant stakeholders and ensure that development initiatives are accessible to those who need them. I Regularly assess and refine development programs based on performance data and participant feedback, and I focus on creating long-term development practices that foster continuous improvement and growth.
By following these steps and principles I effectively enhance the capabilities and capacities of individuals or organisations, assisting to drive improved performance and achieve strategic objectives.
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Facilitation Services
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I have extensive experience facilitating community consultation and engagement processes both before and following significant emergencies. Being able to engage effectively with communities and other stakeholders can be the difference between achieving organisational objectives and beneficial community outcomes or not.
I am also able to design, facilitate and evaluate workshops, exercises and after-action reviews of organisations responses to disruptive events.
Leadership Development
Good crisis leadership is essential for effectively managing and navigating through challenging and disruptive situations. I am able to design and deliver crisis leadership programs for all levels of your organisation. Areas considered include how to develop clear vision and direction, effective communication, decision making under pressure, empathy and support, adaptability and flexibility, collaboration and teamwork, working with external stakeholders, strategic thinking, practicing self-care, resilience and composure, accountability and integrity, and resource management.
The benefits of practicing good crisis leadership include that it leads to enhanced organisational stability, improved community and stakeholder confidence, effective problem solving, stronger team cohesion, and informed decision making. In addition, it assists to better utilise and preserve scant resources and leads to better community and organisational outcomes.
Strategic Emergency/Crisis Management Advice
With experience across many areas of the emergency management sector, in operations, policy and crisis coordination, I am well placed to advise on any of your existing emergency/crisis strategies or to help you design new ones. The value I provide through the provision of good crisis management strategic advice lies in my ability to provide expert guidance, an objective perspective, and strategic support throughout the crisis lifecycle. My engagement with you will enhance decision-making, facilitate effective communication, and ensure that resources are optimally utilised. Additionally, I support your organisations recovery efforts, assist to build organisational resilience, and help manage and protect the organisation’s reputation. My support and guidance can lead to a more coordinated, efficient, and effective crisis response, ultimately mitigating the impact of the crisis and positioning the organisation for future success.